Cable Forum - View Single Post

hansi · 09-09-2013, 06:28

Isn't it about time we had an email link for billing queries? I have been in contact on 789 for weeks now about phantom roaming texts on my mobile. One person tells me that they wll deduct the amount from my bill, yet they have taken the full amount, then I ring them agan and they say they can't deduct roaming charges, so I shout at them, and then I ring someone else who say they will deduct it, but I have to wait another month. There is also a language problem which doesn't help, and it's nigh impossible to speak to a supervisor.

09-09-2013, 06:28	#1
hansi Inactive Join Date: Jun 2003 Posts: 761	Mobile Billing Queries Isn't it about time we had an email link for billing queries? I have been in contact on 789 for weeks now about phantom roaming texts on my mobile. One person tells me that they wll deduct the amount from my bill, yet they have taken the full amount, then I ring them agan and they say they can't deduct roaming charges, so I shout at them, and then I ring someone else who say they will deduct it, but I have to wait another month. There is also a language problem which doesn't help, and it's nigh impossible to speak to a supervisor.