Does anyone know if the following email from Virgin is automated by no activity on an email account for an amount of time, or if they are doing a blanket cleanup at this moment in time?
Quote:
Hello,
We've been checking through our records and it looks like you've got a Virgin Media email account, though you don't have our Virgin Broadband service any more. Usually, when we disconnect a customer's broadband service, we leave it 90 days before we cancel our Virgin Media email service, so there is time to set up a new email address.
It looks like we haven't disconnected your email account yet. So, to help us make sure our records are up to date, please let us know which one of the following applies to you:
That you've still got Virgin Broadband
If you're still a Virgin Broadband customer, all you need to do is call us on
0800 519 ****, quoting the reference *****, within 30 days of the date of this email. Then we can make sure your Virgin Media email address is properly linked to your account and won't be deleted.
You'd like to reactivate your Virgin Broadband account
If you'd like to be a Virgin Broadband customer again and keep this email address, just give us a call on 0800 519 ****, quoting reference *****, and we'll simply reactivate your broadband account.
Don't forget to set up an email address
If you're not with Virgin Media and you're happy with your broadband company, we'll delete your email address (above), emails and contacts 30 days after the date of this email. It's a good idea to set up your new email account as soon as you can, so you can transfer your contacts and old emails across, without losing a thing.
Kind Regards,
The Virgin Media team
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It's only gone to the virginmedia.com address's and not the Blueyonder one which I guess is on another system. Would be good to know if sending a few emails will keep them active. Currently have an email account that collects emails sent to all my previous email addys so they are all in one place, so pop3 logins to the accounts has been happening.