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Re: The state benefits system mega-thread. Many merged.
Both of those instances are completely inappropriate behaviours on behalf of the Job Centre - they should complain.
The JSA website states if you can't do it online, you can do it by phone - this advice should have been passed on.
Quote:
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If you can't use this service please phone Jobcentre Plus, where a customer service agent will help you with your application.
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https://www.gov.uk/contact-jobcentre-plus
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