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BenMcr · 03-09-2013, 17:18

If it was a business line, then I'm pretty sure the numbers can't be ported over to residential account, unless things have changed since I was in the call centre. Also business operate a completely different model, so is possible it was provisioned over BT, rather than residential cable.

If the number has been lost without it being made clear that would happen, then I'm not defending that, just trying to think of reasons for why it went wrong.

Unfortunately if the line isn't now active, I'm not sure what options are left.

03-09-2013, 17:18	#6
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: Porting landline number If it was a business line, then I'm pretty sure the numbers can't be ported over to residential account, unless things have changed since I was in the call centre. Also business operate a completely different model, so is possible it was provisioned over BT, rather than residential cable. If the number has been lost without it being made clear that would happen, then I'm not defending that, just trying to think of reasons for why it went wrong. Unfortunately if the line isn't now active, I'm not sure what options are left.