Quote:
Originally Posted by BenMcr
Virgin don't do a BT based landline only service, only landline + ADSL broadband.
So if they already had TV + cable BB, then they'd either already have a Virgin cable landline, or it would be with another BT based provider.
If it was with a BT based provider, then Virgin should have arranged the number transfer, if they were told to do so, and as I said before, if the other line was active at the point in time of the request.
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The Virgin cable was ONLY used for BB & TV paid for by a tenant. The phone line was supplied and paid for by us.
This is the tricky part. It
was active but the bill had not been paid in time. This was organised as part of the NTL/Virgin Business phone line provisions.
I did specifically ask that the number be checked to ensure it could be ported. Maybe the customer service person bent the truth somewhat in order to book the swap, if so I am blummin furious.
Where an issue may arise is that as far as I can find out at work it was a Virgin/NTL Business Line, this may have been done at a bulk rate when many phone lines all over the country were put on to NTL. The person who used to manage this has left.