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BenMcr · 03-09-2013, 16:04

I don't quite understand what's happened. What prompted the change? And they've gone from Virgin to Virgin?

It really depends on what was ordered and when. Normally a number port is done based on the order for the new line, and requires the old line to active with no disconnection order on it.

From your description, the old line was a National line, so was the the line rental paid to Virgin Media or to BT?

03-09-2013, 16:04	#2
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: Porting landline number I don't quite understand what's happened. What prompted the change? And they've gone from Virgin to Virgin? It really depends on what was ordered and when. Normally a number port is done based on the order for the new line, and requires the old line to active with no disconnection order on it. From your description, the old line was a National line, so was the the line rental paid to Virgin Media or to BT?