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Angua · 03-09-2013, 15:31

Odd problem some of our tenants have with porting a phone number and other issues.

They did seem to have a Virgin phone line through a BT connection and wanted to keep this number. They have now had a new line installed at a charge that was not explained to them or me at the time of booking the switch. However, I was assured that their old number was available to transfer to the new Virgin connection at the time of booking the work. I explained very carefully that these were vulnerable adults who could not cope with new numbers or being without a landline.

The confusion seems to start with us cancelling the line back in April as we would no longer be paying the bills. The line was not disconnected until the end of May. Meanwhile there were issues over paying the bills at our end. Plus Virgin seem to think the line was never a Virgin line.

Now Virgin are claiming the number has been stopped so is not available because it was left too late. Yet no one else has the number.

Any help with this is much appreciated.

03-09-2013, 15:31	#1
Angua 17 years same company Join Date: Apr 2005 Location: Expanding Town with crap roads Age: 66 Services: ? BB, basic phone. Share of Disney+ Posts: 7,674	Porting landline number Odd problem some of our tenants have with porting a phone number and other issues. They did seem to have a Virgin phone line through a BT connection and wanted to keep this number. They have now had a new line installed at a charge that was not explained to them or me at the time of booking the switch. However, I was assured that their old number was available to transfer to the new Virgin connection at the time of booking the work. I explained very carefully that these were vulnerable adults who could not cope with new numbers or being without a landline. The confusion seems to start with us cancelling the line back in April as we would no longer be paying the bills. The line was not disconnected until the end of May. Meanwhile there were issues over paying the bills at our end. Plus Virgin seem to think the line was never a Virgin line. Now Virgin are claiming the number has been stopped so is not available because it was left too late. Yet no one else has the number. Any help with this is much appreciated.