Quote:
Originally Posted by passingbat
When I ring retentions, I don't moan at them I just explain my situation and ask what they can do for me. I, like you, have been with them for around 15 years and I think they are reluctant to potentially lose long term loyal customers, so I've never had to threaten to leave.
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Agreed, I find the staff very helpful and I have never understood the rather strange interactions described on these forums sometimes.
I certainly think that if anyone is rude, they do not deserve to receive any favours. Some people will never learn that simple rule.