Thread: SD New STB for HD TV?
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Old 03-09-2013, 14:16   #5
OLD BOY
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Re: New STB for HD TV?
Quote:
Originally Posted by passingbat View Post
When I ring retentions, I don't moan at them I just explain my situation and ask what they can do for me. I, like you, have been with them for around 15 years and I think they are reluctant to potentially lose long term loyal customers, so I've never had to threaten to leave.
Agreed, I find the staff very helpful and I have never understood the rather strange interactions described on these forums sometimes.

I certainly think that if anyone is rude, they do not deserve to receive any favours. Some people will never learn that simple rule.
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