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Skie · 27-08-2013, 21:30

The year long delay was mainly because VM wanted to be able to say 100meg was available nationally for marketing purposes, so it basically became a new customer only thing in certain areas (like Liverpool). Existing customers couldn't get it as a speed boost until they actually got around to doing the work in that area.

The double speed upgrades are marked as done on the boltometer and on whatever database decides the level of a service a new customer can have, but the actual provisioning of it to existing customers takes a bit longer. Probably because VM's systems are a hodgepodge, it may even be down to one poor sod to run a query to find what customers it affects and then to put their details into the provisioning system (hopefully not one by one).

Either way, once the boltometer says you have been upgraded it's a few days before the config is pushed out.

27-08-2013, 21:30	#10
Skie a giant headend Join Date: Jan 2011 Location: Liverpool Posts: 1,169	Re: Telford Area The year long delay was mainly because VM wanted to be able to say 100meg was available nationally for marketing purposes, so it basically became a new customer only thing in certain areas (like Liverpool). Existing customers couldn't get it as a speed boost until they actually got around to doing the work in that area. The double speed upgrades are marked as done on the boltometer and on whatever database decides the level of a service a new customer can have, but the actual provisioning of it to existing customers takes a bit longer. Probably because VM's systems are a hodgepodge, it may even be down to one poor sod to run a query to find what customers it affects and then to put their details into the provisioning system (hopefully not one by one). Either way, once the boltometer says you have been upgraded it's a few days before the config is pushed out.