Quote:
Originally Posted by BenMcr
But they aren't always going to do that if the changes introduce new terms on packages etc. If nothing else I'm pretty sure they wouldn't be able to do it legally without the customer's opt in agreement.
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The T&C's seem to explicitly allow them to do it, meaning the customer's already opted in by signing the contract.
http://store.virginmedia.com/the-leg...-services.html
Quote:
H Changing this agreement
- We and/or Virgin Media Payments may at any time improve, modify, amend or alter the terms of this agreement and/or the services and their content if:
b. We decide that the services should be altered for reasons of quality of service or otherwise for the benefit of customers or, our reasonable opinion, it is necessary to do so;
c. for security, technical or operational reasons;
f. if the changes or additions are minor and do not affect you significantly or we wish to have all our customers on the same terms and conditions; or
g. in all other events, where we reasonably determine that any modification to the relevant system or change in trading, operating or business practices or policies is necessary to maintain or improve the services provided to you.
However, you will have the right to cancel the affected services or end this agreement if the changes are significant, as described in paragraph J3.
J Ending this agreement
- If we and/or Virgin Media Payments:
a) increase our charges under this agreement
b) make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or
c) make significant changes to the terms and conditions of this agreement (including the other legal stuff),
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Technically this seems to imply (through "significantly altered
or reduced") if a service is "significantly altered" by making it a lot faster, that would entitle you to cancel your contract early without penalty. Technically.