Quote:
Originally Posted by warrenb
All I ask for, is that if the cost I pay is the same as a better package, I am automatically put on the better package. I shouldn't have to opt in. VIP, means top package for everything, I would like to be notified if it is bettered, and if costs more asked if I would like it, not have to check the VM website every now and again to make sure I am getting the top package.
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Some of that is a fair point.
However, VM DO upgrade packages automatically where they can i.e. the broadband upgrades, addition of Sky HD (and before people point out that it required some complaints, yes I know it did)
But they aren't always going to do that if the changes introduce new terms on packages etc. If nothing else I'm pretty sure they wouldn't be able to do it legally without the customer's opt in agreement.