Thread: TiVo Tivo charge per account?
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Old 20-08-2013, 09:41   #7
kgollop
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Join Date: Jul 2007
Location: Plymouth
Services: VIP Bundle, with 350Mb BB and 2 x V6 boxes
Posts: 753
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Re: Tivo charge per account?
I gave retentions another call after this thread got me thinking about things again. I calmly explained how I'd been a VIP customer since day one, was being overcharged and that I was frustrated by the constant price rises and new customers and those ringing up and shouting loudest getting big discounts. They too were unable to correct the billing error. However, after dropping MUTV and agreeing to a new 12 month contract they managed to get my bill down from £121.05 to £101.05 so I'm very pleased with that. I also ordered a Superhub 2 for £20 with self install.

Thanks to Brian in retentions, great service!
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