Cable Forum - View Single Post

nashmills · 19-08-2013, 17:34

My current package is:
TV=M, Broadband=30Mb, Phone=M

I pay £18 less £4 loyalty discount (line rental is paid upfront).

I would like to upgrade to the Premiere Collection. I have phoned CS and was told I would have to have a 2nd box (which I have nowhere to put in my small flat) and I would be charged £49 for its installation. I would also lose my £4 loyalty discount. Ongoing cost would be £48 per month.

I feel I should be paying £44 per month and no installation charge. If I could get this I would also take Sky Sports.

Is it worth trying again or was the CS rep. correct?

19-08-2013, 17:34	#1
nashmills Inactive Join Date: Mar 2007 Services: 500GB TiVo (TV M), BB 100Mb, Phone M Posts: 141	Upgrade advice please My current package is: TV=M, Broadband=30Mb, Phone=M I pay £18 less £4 loyalty discount (line rental is paid upfront). I would like to upgrade to the Premiere Collection. I have phoned CS and was told I would have to have a 2nd box (which I have nowhere to put in my small flat) and I would be charged £49 for its installation. I would also lose my £4 loyalty discount. Ongoing cost would be £48 per month. I feel I should be paying £44 per month and no installation charge. If I could get this I would also take Sky Sports. Is it worth trying again or was the CS rep. correct?