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nstokes · 19-08-2013, 18:17

Sky is starting to roll out there new customer service support which is called One Service. I have been on the trial for a while now and i must say it is brilliant compared to a lot of companies. Below are some bullet points on what some of the new things are.

* The introduction a concierge service when calling customer services (No automated IVR/press option 1, etc).

* My Help Request - a new way of getting in touch with us. This also gives you a viewable record of any notes added by our team.

* The New MySky home page - making it easier to find what you are looking for and gives you information on free services you are entitled to such as Sky Go, Sky 3D etc.

At the moment the new MySky page is not the new page as i think they are still working on that. They had it up for a while but it caused a few issues with different things. I have used the help request a few times and its great. You can see a viewable set of notes, you can see the requests that are still open and being looked into and you get a text message everything it has an update which is good as well.

19-08-2013, 18:17	#1
nstokes Inactive Join Date: Jul 2010 Location: Sheffield Age: 38 Services: Sky+HD (2TB) with Sky World, BT Sport and ESPN, Sky 3D, Sky+HD Multiroom, Sky Talk Freetime, Sky Fib Posts: 4,090	One Service Sky is starting to roll out there new customer service support which is called One Service. I have been on the trial for a while now and i must say it is brilliant compared to a lot of companies. Below are some bullet points on what some of the new things are. * The introduction a concierge service when calling customer services (No automated IVR/press option 1, etc). * My Help Request - a new way of getting in touch with us. This also gives you a viewable record of any notes added by our team. * The New MySky home page - making it easier to find what you are looking for and gives you information on free services you are entitled to such as Sky Go, Sky 3D etc. At the moment the new MySky page is not the new page as i think they are still working on that. They had it up for a while but it caused a few issues with different things. I have used the help request a few times and its great. You can see a viewable set of notes, you can see the requests that are still open and being looked into and you get a text message everything it has an update which is good as well.