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Scottio200 · 19-08-2013, 16:30

well after a frustrating call to the technical team, I am still having this issue! They tried to blame maintenance in my area, which is ridiculous. I even described to them what a LAN and a WAN was and where my issue lies! he then tried to tell me I dont have a superhub 2 and thats why I dont have 5ghz network! Totally disgraceful! Was told I would be called back within 30 mins and that was 3 hours ago!

Looking on my logs It appears that they have been trying to upgrade my software (not as a result of my call I must add) but im getting a "SW upgrade Failed after download - Incompatible SW file" error!

Cheers
Scottio

19-08-2013, 16:30	#20
Scottio200 Inactive Join Date: Aug 2013 Services: 120mb Broadband w/ Superhub 2, 1TB Tivo Box with XL TV. Posts: 9	Re: Superhub 2 5ghz Drop outs help... well after a frustrating call to the technical team, I am still having this issue! They tried to blame maintenance in my area, which is ridiculous. I even described to them what a LAN and a WAN was and where my issue lies! he then tried to tell me I dont have a superhub 2 and thats why I dont have 5ghz network! Totally disgraceful! Was told I would be called back within 30 mins and that was 3 hours ago! Looking on my logs It appears that they have been trying to upgrade my software (not as a result of my call I must add) but im getting a "SW upgrade Failed after download - Incompatible SW file" error! Cheers Scottio