[howardmicks]

Originally Posted by mcgillca

Hi - just checked my package charge today, wondering why it was more than the VIP package advertised on line.

I have a VIP package, but have two Tivo's and being charged a fee per box (one as part of the VIP package, one in addition for the second Tivo).

However, I had two Tivo's from 2011 back when it was charged per account, not per box. Those who had the per account charge were kept on this arrangement - however, for some reason, this was changed for me in November last year (I know, I should check my bills more carefully).

Tried customer care, but they were particularly unhelpful ("Trust me, I've managed this since the beginning and its always been per box", "are you going to accept this", "I can't spend any more time discussing this with you" - a very helpful Moharmed Arif, who also told me he had no manager!).

Anyone else with 2 Tivo's from that period still paying just the one monthly fee?

Colin

defo speak to retentions bud,the others are a waste of time