Quote:
Originally Posted by nstokes
Personally i havnt had issues with Sky customer service but trust me it is being improved and rolled out. I will post more soon.
I cant explain your other issues as not had any issues with my dish or installation since my first install which was fixed and i got credit back as well
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I'm well aware what your on about
I agree Sky have always dealt with my issues in a professional manner and the calls been dealt with in the UK rather than those awful off shore call centres.
Quote:
Originally Posted by harry_hitch
Cheers nstokes, a much more reasoned and mature reply. Although I note you are saying Sky are improving their Customer Service Program which leads me to think their service continued to be poor after I dealt with them.
Sky told me my installation and dish were correct, when I had awful picture issues. Perhaps I had a poor engineer come out to me. Not sure about the issues my parents have though.
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An individuals opinion unfortunately isn't representative , Ofcom have the latest customer satisfaction levels.
http://media.ofcom.org.uk/2012/12/04...ls-revealed-2/