I have been trying BD21 but can't get in as I haven't found an address that has Virgin and the site wont cough up any information.
Can you get in to the site on this link ...
https://my.virginmedia.com/faults/service-status
If not PM me your full postcode and I will check for you if you want. Will understand if you don't take me up on the offer as our privacy is important.