Quote:
Originally Posted by colin25
sorry, I was joking, I haven't the foggiest what he meant  |
To be honest the survey itself is totally confusing. Basically they are asking that if VM put prices up by 3 to 6 quid would you consider leaving. If you say yes they ask that if they made enhancements would you reconsider. They then go through the enhancements five at a time and ask you mark one you would want that may make you reconsider leaving and one that wouldn't.
There are about 8 or 10 listed (can't remember exact number) and as you page through they basically mix them up and repeat the same question, this is repeated about eight times.
If that is not confusing enough at least three of them are already in existence such as savings by using paperless billing, savings by direct debit, already existing telephone options etc. The only easily recognisable new options are the addition of Netflix and adding of an iphone option to the mobile range.
As the enhancements cover all four services it is difficult to narrow down options like the unlimited downloads as there is no reference point and as with billing and telephone options could be just a repeat of the already BB "UNLIMITED" service.
If anyone else has done it maybe they can make sense of it as I certainly cannot.