well im a happy bunny. Called CS last week saying unhappy about the BT sports thing and asked for retentions. Got a £4 a month reduction on bill and free upgrade on tivo box to a 1tb box and told to please be patiant. Guy said he couldnt give details as he wasnt "In the know per say but personally he couldnt see virgin letting this slip thru their fingers"
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http://www.theguardian.com/commentis...broadband-scam
as for the money side maybe some accounts juggling on BTs part is happening?