Thread: General Coming Soon to Virgin TV (2013) Vol. 4.
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Old 14-08-2013, 21:41   #1062
vincerooney
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Re: Coming Soon to Virgin TV (2013) Vol. 4.
Quote:
Originally Posted by trevrpb View Post
..and thats what people should be aware of all of the time. Main stream channels being bought into the fold would NOT be common knowledge to every department in the business..that would be commercial suicide. Some departments would likely be given a script that they would have to stick to if questioned about particular channels and calls in these centres would be monitored to ensure that staff are NOT saying stuff that is blatently untrue. Yes, unfortunately some staff will say more than they know to pacify a customer...and I am sure these are few and far between at VM.
I work in a call centre as i'm an epic fail and one of the worst things I do is give my opinion and make it sound like fact. You can get cocky on the phone...its a god complex....
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