Quote:
Originally Posted by vincerooney
We must all accept by now people on the phone and retentions know nothing about BT sport. The only people who know are the people who've done the deal or people working on the channel launch.....
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..and thats what people should be aware of all of the time. Main stream channels being bought into the fold would NOT be common knowledge to every department in the business..that would be commercial suicide. Some departments would likely be given a script that they would have to stick to if questioned about particular channels and calls in these centres would be monitored to ensure that staff are NOT saying stuff that is blatently untrue. Yes, unfortunately some staff will say more than they know to pacify a customer...and I am sure these are few and far between at VM.
