Quote:
Originally Posted by OLD BOY
It's not patronising though, it's true! I really don't know what you expect from Virgin until the negotiations with BT are concluded or in advance of a period of contractual confidentiality.
Write to them if you must, but you are wasting your time. We'll know soon enough.
|
It is patronizing, I compared it to telling a First class passenger there was no longer seat available but they could get their fix of airline travel on an economy seat. Insensitivity and lack of empathy with customers rings to mind.
Anyway my complaint was not about the lack of channel but their communication process. Even with confidentially they can at least still update customers (in particular those like me who signed up for updates) to say there is no news. Rather than having to phone up for updates or get them from BT.
In particular I mentioned the recent silence over Premier Sports (surely no confidentially now) and my feedback about paying more for premium content.
I don't think giving feedback about communication and willing to pay more for certain content was a wasted exercise. If enough customers write to VM to tell them they would pay more perhaps they may revisit talks with PS if they thought their was interest.
Whatever the case I am going to get BT sports in order to follow the MLB and rugby (no fix available for this on Eurosport) and if moving is the only option available I will reluctantly move. I'm just sitting it out for a few more days.