Quote:
Originally Posted by bunkyman
If he has been overcharged, which I'm sure they might have been doing for years, can he get his money back at all? This is just thievery in my eyes. I swear, he's been paying the same amount for 10 odd years. He might be paying what they expected for broadband in 2003, if you get me, when it first came about.
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It's quite possible that he is paying more that the current offers, but that isn't the same as being overcharged. If he hasn't looked the package for a while, then he'll be the price originally agreed plus subsequent price changes.
So, you should be able to get him onto a much better price going forward, but it's unlikely you'll get any substantial refund.