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PsyCrow · 05-08-2013, 19:06

The contract on my S2 came to an end and I spoke to retentions a couple of months ago. They said there were no discounts on the S4 and were offering me the Xperia Z for £28 pm, I wasn't sure about the Xperia Z so I said I leave it for the moment.

When I phoned a month before my contract was due to finish I was told basically the prices on the website were the prices on offer (now £30 for the Xperia Z). When I phoned a few days ago it was the same story, the advisor did phone me back later to offer me 1 months free, but no reduction in monthly amount.

Last few times I have renewed contracts I think I have managed to get a decent deal, I wonder if there has been a change in policy (or they are not as bothered about my custom now)

05-08-2013, 19:06	#4
PsyCrow Inactive Join Date: Feb 2011 Posts: 28	Re: Virgin Mobile - Retentions... The contract on my S2 came to an end and I spoke to retentions a couple of months ago. They said there were no discounts on the S4 and were offering me the Xperia Z for £28 pm, I wasn't sure about the Xperia Z so I said I leave it for the moment. When I phoned a month before my contract was due to finish I was told basically the prices on the website were the prices on offer (now £30 for the Xperia Z). When I phoned a few days ago it was the same story, the advisor did phone me back later to offer me 1 months free, but no reduction in monthly amount. Last few times I have renewed contracts I think I have managed to get a decent deal, I wonder if there has been a change in policy (or they are not as bothered about my custom now)