Cable Forum - View Single Post - TiVo Have you changed/cancelled your account since ESPN closing?

neilo · 05-08-2013, 12:08

Wow! Is all I can say.

Just phoned up to cancel, had an argument with the lady about whether BT Infinity is at my address or not. It definitely is. She said that from using cable.co.uk (not the BT ADSL checker then?!) my address can't get infinity. I've just gone onto cable.co.uk and without a BT phone number you seem to have to click on more options and then the infinity products are listed. She swore blind I couldn't get infinity and said that Ofcom have approved cable.co.uk?? Pretty pants website then if it doesn't clearly give the right information.

When I asked her if she could check BTs ADSL checker lo and behold, she can't access it.
To be honest, I thought that was pretty bad. Trying to mislead someone to keep hold of them. Also she would only let me cancel my TV service which I've definitely done after that conversation!

Has anyone else managed to get out of their broadband and telephone in contract as well?

05-08-2013, 12:08	#67
neilo Inactive Join Date: Nov 2008 Location: Brizzle Services: V6, 350mb Broadband, Phone Posts: 359	Re: Have you changed/cancelled your account since ESPN closing? Wow! Is all I can say. Just phoned up to cancel, had an argument with the lady about whether BT Infinity is at my address or not. It definitely is. She said that from using cable.co.uk (not the BT ADSL checker then?!) my address can't get infinity. I've just gone onto cable.co.uk and without a BT phone number you seem to have to click on more options and then the infinity products are listed. She swore blind I couldn't get infinity and said that Ofcom have approved cable.co.uk?? Pretty pants website then if it doesn't clearly give the right information. When I asked her if she could check BTs ADSL checker lo and behold, she can't access it. To be honest, I thought that was pretty bad. Trying to mislead someone to keep hold of them. Also she would only let me cancel my TV service which I've definitely done after that conversation! Has anyone else managed to get out of their broadband and telephone in contract as well?