[neilo]

So I just called up to cancel and was told quite authoritatively by the customer services agent that we should hear something early next week. In fact she said there is an agreement but VM are just trying to get it in to XL. Now I must admit that I don't think I believe her, but she was very sure sounding. So they've got till Weds (when my GroupOn voucher expires) and then I'll call and this time will cancel.