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**Damien** · 03-08-2013, 11:34

I ordered BT Infinity on 23rd of June. I cancelled that order on the 24th of June.

Since then I have had nothing but problems. They've repeatedly failed to cancel my order, they almost sent an engineer out and so I phoned again and this time they said there was an error in cancellation and this time it's sorted. Fast forward and a £138 is taken out of my account, I phoned again and they said it wasn't properly cancelled. They told me to issue a direct debit indemnity against the amount which I did.

Now they're chasing me for the money. I phoned again and they now say I have to pay it despite never having the order activated or installed. I have paid it to avoid getting my credit history installed but I am at a loss on what to do now. They've stolen money from me effective under threat of ruining my credit record for a service they never installed where every error, aside from me making the initial order, has been at their end. Every phone call had led to no help at all.

Any advice?

03-08-2013, 11:34	#1
Damien Remoaner Cable Forum Mod Join Date: Mar 2004 Posts: 32,928	BT Issue I ordered BT Infinity on 23rd of June. I cancelled that order on the 24th of June. Since then I have had nothing but problems. They've repeatedly failed to cancel my order, they almost sent an engineer out and so I phoned again and this time they said there was an error in cancellation and this time it's sorted. Fast forward and a £138 is taken out of my account, I phoned again and they said it wasn't properly cancelled. They told me to issue a direct debit indemnity against the amount which I did. Now they're chasing me for the money. I phoned again and they now say I have to pay it despite never having the order activated or installed. I have paid it to avoid getting my credit history installed but I am at a loss on what to do now. They've stolen money from me effective under threat of ruining my credit record for a service they never installed where every error, aside from me making the initial order, has been at their end. Every phone call had led to no help at all. Any advice?