Quote:
Originally Posted by scouser102002
No, I am not accusing him of lying.
What I am saying is, is there any evidence of his insiders, as generally I don't believe people when they say they have 'inside info' as a rule.
It's not hard to understand.
If there is, and he is right most of the time like you say, then fair enough.
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You are unlikely to be able to obtain evidence for something that, by it's very nature, is obtained on a nod and a wink basis.
If this means that you wish to discount the information put forward (which you are perfectly entitled to do) then so be it.
Quote:
Originally Posted by denphone
Indeed but the thing is Sirius they have had months to sort this out and again failed to come up with the goods and you can't blame the often nefarious Sky for that.
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Negotiations often involve both parties using different methods for different (often hidden) agendas.
In this case it appears that each party thought that the other would concede just before the launch date.
---------- Post added at 21:28 ---------- Previous post was at 21:16 ----------
Quote:
Originally Posted by howardmicks
That's what the woman told me when I rang up today.
It seems that the staff don't even know what the offers are 
---------- Post added at 13:06 ---------- Previous post was at 13:05 ----------
So now when they say 'talks are ongoing' they are actually not? |
Yer correct,I have just run retentions and was told if you ain't happy leave,I replied great customer service and the response was well we are getting sick of customers moaning.slammed the phone down.mailed CEOs office and just in a q to speak to sky[/QUOTE]
Absolutely disgraceful, it amazes me that some employees seem not to have noticed the current economic climate and high level of unemployment.
I say well done, management can only weed out rougue employees (who have the capacity to spoil things for everybody else) if people take the time to alert them to poor service, inappropriate remarks, bad attitude etc.
Quote:
Originally Posted by denphone
Maybe they are fed up to the back teeth with the calls they are receiving but the fact remains customer service staff should at all times treat the customer politely and respectfully and not with the attitude of oh no not another one.
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Absolutely spot on.