Quote:
Originally Posted by MutleyF
I'm not so sure, and with all due respects to others reading this ....
If you call customer services with all guns blazing to threaten to cancel, they will more than likely ignore you.
If you remain calm, polite and still get your point across, you may well get a good deal.
Let's be honest, losing customers benefits no-one
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This was not my experience today. When I phoned this morning I was calm and explained the situation that I was unhappy that Virgin had not yet obtained BT Sports or Sky Atlantic, and was asking if there was any update on when they may arrive.
They advised no news and could not confirm if/when they would arrive.
Did not offer me anything in terms of a reduction for the loss of the 4 ESPN channels, but did say I could cancel my VIP contract 12 months into a 18 month contract without penalty. I took him up on this offer and moved to SKY/BT for a cheaper deal.
Suppose it depends on who you speak to.