Quote:
Originally Posted by howardmicks
That's what the woman told me when I rang up today.
It seems that the staff don't even know what the offers are 
---------- Post added at 13:06 ---------- Previous post was at 13:05 ----------
So now when they say 'talks are ongoing' they are actually not? |
Yer correct,I have just run retentions and was told if you ain't happy leave,I replied great customer service and the response was well we are getting sick of customers moaning.slammed the phone down.emailed CEOs office and just in a q to speak to sky[/QUOTE]
in this context, yes that is pretty poor communication and customer service something that they are in complete control of sorting out