Quote:
Originally Posted by denphone
The quality of communication on this issue from Virgin Media to its customers has been very very poor in my mind. Sure, business negotiations have to remain confidential but to keep people who are spending a lot of money with VM every month in the dark, reveals a total lack of respect in my mind.[COLOR="Silver"]
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Hi Denphone, I totally respect what you write here being a watcher for a few years, however as much as I would be one of those who get is annoyed about lack of information im not sure what else VM could of done; for instance they have given plenty of warning that ESPN was going it not as if as a regular watcher of ESPN I could of not known as they put slates up telling me, on the website they informed that as of 1st August 2013, that my bill will not change as a result of its lost and they confirmed they are trying to acquire BT at a right price. They even sent a booklet showing what other sport I can watch in the absence of ESPN, although not the same but all of the above is information, whether we like the outcome re: we havent got it and Im paying too much for XL then yes I do have issues with it but VM have actually kept us informed with the current situation.
I think a few people around on CF still criticise them for not getting channels on certain days based on what people have said here. I got my gripes with VM i.e. not all HD, BT etc but in this case they have kept people informed, unfortunately we just didnt like the outcome