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Old 01-08-2013, 14:06   #3719
ocav
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Re: Coming Soon to Virgin TV (2013) Vol. 3.

Quote:
Originally Posted by Chad View Post
If you are unhappy about ESPN being removed from the XL pacjage, and you are in contract term, you should be able to cancel your TV service without too much of a problem.

http://store.virginmedia.com/the-leg...es.html#ending

There are 2 sections in the terms and conditions which cover this very scenario.

Section B - f

"Some parts of the services (for example, television channels that form part of our television services and other content on, or accessible via, our television services) are supplied by other organisations. As a result, due to matters outside our reasonable control or for commercial or contractual reasons, we may change, cancel or postpone all or any component part(s) of the services without notice, but we will give you reasonable notice of any withdrawals and changes where it is possible to do so. You will be entitled to end this agreement if the changes are significant, as described in paragraph J3."

Section J - 3b

"If we and/or Virgin Media Payments make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced you may cancel those services affected without penalty by giving us and/or Virgin Media Payments (as applicable) at least 30 days' notice. Such notice must be given within 30 days of the increase in charges or changes to the services or this agreement being notified to you."

The loss of ESPN, ESPN HD, ESPN America, ESPN Classic, ESPN on demand and access to the ESPN channels via Virgin anywhere are very significant changes to your package. It's not your fault that the channels have been removed during your contract term. You didn't ask for the channels to be removed. You didn't agree to the channels being removed. The service without ESPN is not what you signed a contract for!

Remember about 7 years ago when the SKY basic channels where removed, Virgin allowed people to cancel their contracts using very similar terms and conditions.
Incorrect. Read back through the thread, 2-3 contract lawyers have already stated that it was outside of Virgins control therefore it doesn't apply. The reason people got out for the Sky Basics was because Virgin had said no to a new carriage agreement, therefore it was within their control.

The company that their carriage agreement was with, ESPN has closed, that is outside their control. They have to make a new agreement with BT to bring what is in effect a brand new channel back. The old ESPN does not exist anymore.
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