Cable Forum - View Single Post - SD Can we get out of our contracts from thurs

Chad · 31-07-2013, 19:37

Section BF. of the terms and conditions are interesting.

"Some parts of the services (for example, television channels that form part of our television services and other content on, or accessible via, our television services) are supplied by other organisations. As a result, due to matters outside our reasonable control or for commercial or contractual reasons, we may change, cancel or postpone all or any component part(s) of the services without notice, but we will give you reasonable notice of any withdrawals and changes where it is possible to do so. You will be entitled to end this agreement if the changes are significant, as described in paragraph J3."

I'd say the loss of ESPN, ESPN HD, ESPN America, ESPN Classic, ESPN on demand and access to the ESPN channels via Virgin anywhere are significant changes to your package.

Give them a call and ask to cancel. The ESPN channels on their own where being sold at roughly £8.00 per month. The inclusion of these channels in the XL package, to sports fans, made the XL package tremendous value. The removal of the channels have devalued the XL package massively.

As the customer it's not your fault that the channels have been removed during your contract term. You didn't ask for the channels to be removed. You didn't agree to the channels being removed. The service without ESPN is not what you signed a contract for!

31-07-2013, 19:37	#24
Chad Inactive Join Date: Jan 2010 Location: Edinburgh Services: SKY Family, SKY Broadband Unlimited, YouView, Netflix, Amazon Instant Video, Boxnation Posts: 5,137	Re: Can we get out of our contracts from thurs Section BF. of the terms and conditions are interesting. "Some parts of the services (for example, television channels that form part of our television services and other content on, or accessible via, our television services) are supplied by other organisations. As a result, due to matters outside our reasonable control or for commercial or contractual reasons, we may change, cancel or postpone all or any component part(s) of the services without notice, but we will give you reasonable notice of any withdrawals and changes where it is possible to do so. You will be entitled to end this agreement if the changes are significant, as described in paragraph J3." I'd say the loss of ESPN, ESPN HD, ESPN America, ESPN Classic, ESPN on demand and access to the ESPN channels via Virgin anywhere are significant changes to your package. Give them a call and ask to cancel. The ESPN channels on their own where being sold at roughly £8.00 per month. The inclusion of these channels in the XL package, to sports fans, made the XL package tremendous value. The removal of the channels have devalued the XL package massively. As the customer it's not your fault that the channels have been removed during your contract term. You didn't ask for the channels to be removed. You didn't agree to the channels being removed. The service without ESPN is not what you signed a contract for!