Cable Forum - View Single Post - SD Can we get out of our contracts from thurs

Chad · 31-07-2013, 00:41

Did Virgin send out letters or e-mails to Virgin customers letting them know that ESPN would be removed from XL? If so, cancelling might be tricky.

http://store.virginmedia.com/the-leg...es.html#ending

"J3b. If we and/or Virgin Media Payments make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced you may cancel those services affected without penalty by giving us and/or Virgin Media Payments (as applicable) at least 30 days' notice. Such notice must be given within 30 days of the increase in charges or changes to the services or this agreement being notified to you."

ESPN being removed from XL should allow you to cancel your TV contract. If however Virgin did send letters and e-mails out notifying that ESPN would be removed from XL, and this happened more than 30 days ago, you'll be stuck with no right to cancel.

31-07-2013, 00:41	#2
Chad Inactive Join Date: Jan 2010 Location: Edinburgh Services: SKY Family, SKY Broadband Unlimited, YouView, Netflix, Amazon Instant Video, Boxnation Posts: 5,137	Re: Can we get out of our contracts from thurs Did Virgin send out letters or e-mails to Virgin customers letting them know that ESPN would be removed from XL? If so, cancelling might be tricky. http://store.virginmedia.com/the-leg...es.html#ending "J3b. If we and/or Virgin Media Payments make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced you may cancel those services affected without penalty by giving us and/or Virgin Media Payments (as applicable) at least 30 days' notice. Such notice must be given within 30 days of the increase in charges or changes to the services or this agreement being notified to you." ESPN being removed from XL should allow you to cancel your TV contract. If however Virgin did send letters and e-mails out notifying that ESPN would be removed from XL, and this happened more than 30 days ago, you'll be stuck with no right to cancel.