Quote:
Originally Posted by greeninferno
Have you ever contacted retentions outlining this argument to them?
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I called Virgin in December to confirm I wanted to cancel my services. I had already been offered 12 months 1/2 price from SKY through a family member. Virgin put me through to retentions who asked why I wanted to leave. I confirmed I was not happy with the latest price increases and intended to move to SKY. Virgin did make me a reasonable offer to stay however I confirmed I was getting a better offer elsewhere. Virgin retentions asked what deal I was being offered. I explined 50% off for 12 months via SKY. Retnetions advised they couldn't match that and confirmed my services would be cancelled.