Quote:
Originally Posted by solitaire
Rang retentions today, but was told that the half price deal was for new customers only. However, as I was out of contract, my loyalty bonus was extended for another year. Small result I suppose.
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These offers always frustrate me as I believe they should also offer them via retentions for customers who are out of contract. I am currently out of contract but waiting until my line rental saver ends in December before I decide what to do going forward.
I'm forever getting bombarded by Sky to join them with 12 month half-price offers and could get their full package with BB (albeit ADSL but around 15Mb) and unlimted calls / line rental for about £55 a month and I'm very tempted as it would save about about £40 a month. If VM said they'd give me VIP half price for 12 months I'd sign a new contract immediately.
They really ought to use these offers to not only tempt new customers to join but to retain their existing customer base as surely it's better for them to keep customers even if if means lower monthly income than lose them altogether if they move to a different provider (like Chad did).