Cable Forum - View Single Post - Smart Card Not Registered

teleman · 07-12-2004, 17:17

I`ve had this problem for just over a week. I`ve contacted ntl about 6 times but get fobbed off. Latest answer is that the card and the box number don`t match. I have had digital for a year, but last month started to have trouble with the channels. Engineer duly came and fitted new box and card which gave me good service until last week. Then no tele, no radio channels. The new boxes I have heard are set up for full packages, not just the basic or family packages. Perhaps they are starting to move away from the lower-end packages? Perhaps they cannot adapt these latest boxes for these simpler packages.
I might have to cancel my family package, then try to sign up again for a new service?
As a last resort I have emailed a complaint through-we will see.
Is Sky family ok? Do they include Classic FM in their radio channels. Can the Sky system tie into the ntl telephone line ok?

07-12-2004, 17:17	#10
teleman Inactive Join Date: Dec 2004 Posts: 5	Re: Smart Card Not Registered - Help!!!!! I`ve had this problem for just over a week. I`ve contacted ntl about 6 times but get fobbed off. Latest answer is that the card and the box number don`t match. I have had digital for a year, but last month started to have trouble with the channels. Engineer duly came and fitted new box and card which gave me good service until last week. Then no tele, no radio channels. The new boxes I have heard are set up for full packages, not just the basic or family packages. Perhaps they are starting to move away from the lower-end packages? Perhaps they cannot adapt these latest boxes for these simpler packages. I might have to cancel my family package, then try to sign up again for a new service? As a last resort I have emailed a complaint through-we will see. Is Sky family ok? Do they include Classic FM in their radio channels. Can the Sky system tie into the ntl telephone line ok?