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Re: VM least complained BB provider according to ofcom
Quote:
Originally Posted by Qtx
Two more per 1000 customers is hardly a massive difference.
Unhappy customers vs those that complaints really needs some weighting done although it would be an impossible task. I would like to bet that customers who take a particular provider fit in to certain categories that make them more or less likely to complain. For example TalkTalk customers may tend to be customers who are frugal with their money and also likely to complain in the hope of compensation or saving further money. Just an example but you get my drift. Some may be the type that follow complaints through further to Ofcom.
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It's likely that if the figures were reversed, you would probably be shouting from the rooftops that Sky had 20% less complaints than VM.
Just sayin'.... 
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