Quote:
Originally Posted by eljay
Or on the otherhand you could interpret it that a higher percentage of Sky customers had problems of sufficient mangnitude to escelate their complaints to OFCOM, in comparison to VM.
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Two more per 1000 customers is hardly a massive difference.
Unhappy customers vs those that complaints really needs some weighting done although it would be an impossible task. I would like to bet that customers who take a particular provider fit in to certain categories that make them more or less likely to complain. For example TalkTalk customers may tend to be customers who are frugal with their money and also likely to complain in the hope of compensation or saving further money. Just an example but you get my drift. Some may be the type that follow complaints through further to Ofcom.