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DrXerox · 28-06-2013, 11:43

For a number of years I have had two separate accounts with Virgin Media. One for landline and another for TV and broadband.
This meant that I paid two separate direct debits every month.
The problem I had was trying to log onto Myvirginmedia. I could never see anything 'phone related.

I contacted Customer Support at the beginning of June and asked for the two accounts to be combined. Seems I was in a fairly unique situation. It was a struggle but we got there!
They sent me paperwork showing what the "new" bundle costs are going to be. It is basically just the two costs combined and is what I expected.

I have just received my latest bill and it's a lot more than I was expecting!

There is an extra charge of £49.72 which is described as "changes to bundle". I have just spoken to CS who have told me this is a one off admin charge as I changed bundles. Not strictly true as I just combined two accounts. It is not described as an admin charge on the bill.

I just want to know if anyone else has been through this? Is it truly and admin charge or a mistake on the bill? If I'd known there was going to be a £50 charge to add two accounts together I wouldn't have bothered! And I've never heard of Virgin Media making admin charges before.

28-06-2013, 11:43	#1
DrXerox Inactive Join Date: Nov 2005 Posts: 46	Combining two accounts For a number of years I have had two separate accounts with Virgin Media. One for landline and another for TV and broadband. This meant that I paid two separate direct debits every month. The problem I had was trying to log onto Myvirginmedia. I could never see anything 'phone related. I contacted Customer Support at the beginning of June and asked for the two accounts to be combined. Seems I was in a fairly unique situation. It was a struggle but we got there! They sent me paperwork showing what the "new" bundle costs are going to be. It is basically just the two costs combined and is what I expected. I have just received my latest bill and it's a lot more than I was expecting! There is an extra charge of £49.72 which is described as "changes to bundle". I have just spoken to CS who have told me this is a one off admin charge as I changed bundles. Not strictly true as I just combined two accounts. It is not described as an admin charge on the bill. I just want to know if anyone else has been through this? Is it truly and admin charge or a mistake on the bill? If I'd known there was going to be a £50 charge to add two accounts together I wouldn't have bothered! And I've never heard of Virgin Media making admin charges before.