Quote:
Originally Posted by bubblegun
These complaints are about complaints to the provider.
Each provider is required to register a customers complaint about whatever to do with their service, OFCOM then collates these to produce these reports. It's not just about complaints escalated to OFCOM.
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Obviously not the case, as above posts show.
Also have you ever tried to register a complaint with VM? Its nigh on impossible. I have tried emailing a complaint and writing in, both of which got no reply so guessing also not logged. Trying to log a complaint on the phone I was told cannot be done, they just have call resolution peeps who try and resolve your problem instead of noting down your complaint. If you just want to complain about recent issues or treatment, there appears to be no actual complaint route to get a complaint noted.
I don't doubt that VM are not the only one with this method of stopping complaints being logged.