See. like I said. meaningless
It's a bit like me saying 0.03 out of every 1,0000 people complain to me about their symptons.
when 60.56 out of every 1,000 people complain to their doctor.
the true figures could be
0.57% of every 1,000 EE customers complaints directly to EE/orange.
and 90.46% of every 1,000 Virgin Media customers complain directly to Virgin Media.
and nobody complains directly to Sky.