Quote:
Originally Posted by MarshMallowMan
Aw yes, spoke to CS on Tuesday and they charge £50 for an Engineer to come out and install if (knowing I can do it myself) and then put you on another 12 month contract just for a new router... not gona happen.
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I suggest that you tell CS that their new 12 month contract requirement is unlawful. They'll argue that at £49.95 it's a discount that requires another 12 month contract. Tell them that this is arbitrary, unadvertised policy and they have no right trying to load that onto customers. The current VM T&Cs state:
Free Virgin Media Super Hub: Available to all new broadband customers taking our up to 30Mb broadband services, and to existing customers upgrading to our up to 30Mb broadband (subject to status and credit checks). Broadband activation fees may apply. Super Hub provided free while you are a subscriber. Wireless-enabled equipment required. Existing customers not upgrading their package can buy a Virgin Media Super Hub for £75. Equipment remains property of Virgin Media.