These are just based on reports to Ofcom, which does not necessarily reflect how many customers of each isp have actually complained directly to the isp. For instance I have not complained to Ofcom but I did let Watchdog know of my issues.
Even so, lets look at how pathetic the reality is compared to the headline stat of VM being the least complained about
:
Quote:
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Sky took fourth spot with just 0.1 complaints for every 1,000 customers, while Virgin Media was named the least complained-about major provider - with 0.08 per 1,000 subscribers - for the first time since the second quarter of 2011.
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So ten people out of a thousand complained about Sky while eight in one thousand complained about Virgin. Hardly a massive difference yet the VM groupies will shout about it and VM may even use it in its advertising.
There is also the fact that VM probably had more complaints overall but these stats are averaged out over 1k customers.
---------- Post added at 18:10 ---------- Previous post was at 18:00 ----------
Don't forget the details of the Pay TV complaints:
Quote:
Figures 8 and 9 show that Ofcom received fewer complaints over the period in
question about Sky compared with the other two providers,
Virgin Media also generated above industry average complaint levels over the period.
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More complaints about VM than Sky, didn't see you shout about that part
