Cable Forum - View Single Post - NTL disabled 2 of my email accounts despite both being active..... help!

Chris W · 07-12-2004, 15:03

hmm...

sounds like the old account has been disconnected anyway so there isn't a risk of being charged twice. Was your mum named with access on the old account? if so only she will need to call. If they can't both speak at the same time, you can get them to ring seperately and ask to have it noted on the account that they have given the necessary information for the migration to go ahead.

If you PM me the reference number i'll have a little looky at what has actually happened.

07-12-2004, 15:03	#7
Chris W cf.mega poster Join Date: Nov 2003 Location: Reading Age: 42 Services: Virgin Media Broadband Size M Posts: 6,546	Re: NTL disabled 2 of my email accounts despite both being active..... help! hmm... sounds like the old account has been disconnected anyway so there isn't a risk of being charged twice. Was your mum named with access on the old account? if so only she will need to call. If they can't both speak at the same time, you can get them to ring seperately and ask to have it noted on the account that they have given the necessary information for the migration to go ahead. If you PM me the reference number i'll have a little looky at what has actually happened.