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Old 21-06-2013, 16:55   #23
BenMcr
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Re: Question for VM (or other) Call Centre staff.

Quote:
Originally Posted by RichardCoulter View Post
Interesting, I had thought that working conditions would have worsened with the passage of time as companies strive for greater efficiency and cost savings etc.
Some things are set out in the Working Time Regulations http://www.acas.org.uk/index.aspx?articleid=1373

Quote:
In general the Working Time Regulations provide rights to:

a limit of an average 48 hours a week on the hours a worker can be required to work, though individuals may choose to work longer by "opting out"
5.6 weeks' paid leave a year
11 consecutive hours' rest in any 24-hour period
a 20-minute rest break if the working day is longer than six hours
one day off each week
a limit on the normal working hours of night workers to an average eight hours in any 24-hour period, and an entitlement for night workers to receive regular health assessments.
Most companies do an unpaid lunch break so that is 'extra'
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