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Old 20-06-2013, 12:41   #5
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
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Re: VM policy for cancelling/refunding upon death.

Quote:
Originally Posted by RichardCoulter View Post
Will they require a copy of the death certificate? (many years ago whilst dealing with my late uncles affairs, NTL were the only utility to insist upon this, the rest took the details over the 'phone).
No

Quote:
Will they try to insist on a months notice before cancelling TV/BB/phone services?
No

Quote:
Also, if a person has paid their line rental annually in advance, will a refund be made?
You would have to confirm with Virgin Media, but if the account is disconnected then I believe yes, a refund is made based on the time left to run
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