Cable Forum - View Single Post - V+ VM policy for cancelling/refunding upon death.

RichardCoulter · 20-06-2013, 00:01

Does anybody know the current VM policy for dealing with deceased customers?

Will they require a copy of the death certificate? (many years ago whilst dealing with my late uncles affairs, NTL were the only utility to insist upon this, the rest took the details over the 'phone).

Will they try to insist on a months notice before cancelling TV/BB/phone services?

Also, if a person has paid their line rental annually in advance, will a refund be made?

Many thanks.

20-06-2013, 00:01	#1
RichardCoulter cf.mega poster Join Date: Jan 2008 Posts: 10,691	VM policy for cancelling/refunding upon death. Does anybody know the current VM policy for dealing with deceased customers? Will they require a copy of the death certificate? (many years ago whilst dealing with my late uncles affairs, NTL were the only utility to insist upon this, the rest took the details over the 'phone). Will they try to insist on a months notice before cancelling TV/BB/phone services? Also, if a person has paid their line rental annually in advance, will a refund be made? Many thanks.