Quote:
Originally Posted by RichardCoulter
I have just watched a programme from the 1960's that featured call centres. It said that each employee was given a 15 min break every 2 or 2 and a half hours.
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Was very similar at an insurance company I worked for about 15 years ago. Apart from their 45 minute lunch break I believe it was one 10 or 15 minute break in the morning and one in the afternoon. Each group of staff was treated as a cell and some cells (or maybe it was just some people in those cells) could cover more than one area of business other than sales. They were always rushing around as in their short break they had to use the loo, grab a snack and anything else they had to get done.
The cell layout and how they were treated made me think of poorly treated cattle.